Customer Service
We’re a small, hands-on studio and truly appreciate every order. If you have a question or need help with your purchase, feel free to reach out. We’re here to help and will get back to you as soon as possible. If you can’t find what you’re looking for on this page, you’re always welcome to contact us directly at: nora@sweetmarcel.com
Shipping Policy
Processing Time
All items are handmade. Please allow time for production before shipment.
Shipping Carriers
We ship using:
- USPS
- UPS
- FedEx
Carrier is selected based on order and destination.
Shipping Responsibility
Once your package is handed to the carrier:
- We are not responsible for lost, stolen, delayed, or damaged packages
- Delivery timelines are estimates, not guarantees
- Shipping issues must be handled with the carrier
Incorrect Addresses
Please ensure your address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
Order Issues
If your order arrives with a problem, contact us and we will do our best to assist.
Returns & Refunds Policy
All Sales Final
As a small handmade business:
- All sales are final
- No returns
- No refunds
- No exchanges
Damaged or Incorrect Orders
If there is an issue with your order, we will make every reasonable effort to help:
- Email us at nora@sweetmarcel.com
- Include order number and relevant photos
Frequently Asked Questions
Are your products handmade?
Yes, every piece is individually handcrafted, which means slight variations are normal and part of the design.
Can I cancel or change my order?
Orders cannot be modified or canceled once placed unless we approve the request.
Do you accept returns or exchanges?
No, all sales are final due to the handmade nature of our products.
What if my package is lost or stolen?
Once shipped, we are not responsible for carrier issues. You will need to contact the shipping provider directly.
What if something arrives damaged?
Email us with photos and your order number. We’ll do our best to help.
How long does shipping take?
Shipping times vary and are not guaranteed. Processing time is separate from shipping time.
Do you restock items?
Some items may be one-of-a-kind. Follow us or join our mailing list for updates.
Where can I find care instructions?
To preserve its finish, keep your piece dry and avoid exposure to moisture, perfumes, and chemicals. Polish gently with a soft cloth as needed.
You can visit our About Page to learn more about the materials we use.
Do you do custom orders?
We do take on custom orders from time to time. Please reach out to nora@sweetmarcel.com to inquire about custom projects.
Terms & Conditions
Terms & Conditions
Last updated: November 2025
Welcome to Sweet Marcel by Nora Drew LLC (“Sweet Marcel,” “we,” “us,” or “our”). By accessing or using our website (www.sweetmarcel.com), you agree to the following Terms & Conditions. Please read them carefully before placing an order.
About Us
Sweet Marcel by Nora Drew LLC is a small business based in California, USA. We offer handcrafted jewelry, art objects, and related goods (“Products”).
Handmade Product Disclaimer
All products are individually handmade and may include natural variations.
- Variations in size, shape, color, or finish are expected
- No two items are exactly alike
- These differences are part of each piece’s unique character
By purchasing, you acknowledge and accept these variations.
Handmade Product Disclaimer
All products are individually handmade and may include natural variations.
- Variations in size, shape, color, or finish are expected
- No two items are exactly alike
- These differences are part of each piece’s unique character
By purchasing, you acknowledge and accept these variations.
Orders & Payment
By placing an order, you confirm that:
- All information provided is accurate
- You are authorized to use the payment method
- Orders cannot be modified or canceled after submission unless approved by us
We reserve the right to cancel orders for:
- Suspected fraud
- Pricing errors
- Product unavailability
Shipping Responsibility
We ship via third-party carriers. Once your package is transferred to the carrier, we are not responsible for delays, loss, or damage.
Final Sale Policy
All sales are final. We do not accept returns, refunds, or exchanges.
If there is an issue with your order, contact us and we will do our best to help.
Intellectual Property
All website content — including images, designs, and artwork — is owned by Sweet Marcel by Nora Drew LLC and may not be used without written permission.
Website Use
You agree not to:
- Violate security measures
- Scrape or harvest data
- Disrupt website functionality
- Use the site for unlawful purposes
We may restrict access at any time.
Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential damages
- Liability is limited to the amount paid for the product
Warranty Disclaimer
All products are sold “as is” without warranties of any kind.
Governing Law
These Terms are governed by the laws of California.
Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept any changes.
Contact
Sweet Marcel by Nora Drew LLC
Email: nora@sweetmarcel.com
