Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Responsibility & Sustainability
All of our polymer charms are hand-crafted, hand-painted and sealed, and the jewelry is assembled by hand at my artist studio in Los Angeles, California.
The core values of Sweet Marcel include environmentalism and humanitarianism. Our goal is to create as little harm as possible, in the production and distribution of our products. We do so by sourcing our materials and components from wholesalers that share our transparent, ethical, environmental, and humanitarian values, whenever possible.
Our supplier for our gold-filled findings and components is Rio Grande, who are committed to the London Bullion Market Association standard for their precious metals. They also provide transparency for the sourcing of their gemstones, to ensure that they are ethically sourced. During their production process, where they prepare gems to become the semi-precious stones that you can find on Sweet Marcel Jewelry, they only work with facilities that align with the Responsible Jewellery Council.
Our packaging and shipping items are made in collaboration with brands that center the environment in the production of their products. We use environmentally friendly items from companies such as Rio Grande, No Issue, EcoEnclose and Sticker You. For our synthetic materials, such as polymer, acrylic paint, and polyurethane, Sweet Marcel sources from local and small suppliers, whenever possible.
Material Process
At Sweet Marcel, our jewelry is handcrafted using sterling silver and a unique material called silver clay. Silver clay is made of tiny silver particles mixed with a natural binder, giving it a soft, clay-like feel that can be shaped and sculpted by hand. After each piece is created, it’s fired in a kiln, where the binder burns away and the silver fuses into a solid piece of metal. Although the clay begins as sterling silver (.925), the firing process actually makes it slightly more pure, resulting in a beautiful .960 silver. This higher purity gives our pieces their bright, refined finish and makes them suitable to be hallmarked as both “sterling” and “.960.”
FAQ:
1. Is it “real silver”?
Yes, this is one of the most common questions customers have. It’s helpful to emphasize that once fired, silver clay becomes solid, high-purity silver and is just as durable and valuable as traditionally worked silver.
2. Is it durable?
Customers may be unfamiliar with the medium and worry it’s fragile. You can clarify that once fired, silver clay is real metal and strong enough for everyday wear with normal care.
3. Does it tarnish?
Because it’s high-purity silver, it behaves just like sterling or fine silver: it may naturally darken over time but can be easily polished.
Frequently Asked Questions
Are your products handmade?
Yes! Every piece is individually handcrafted, which means slight variations are normal and part of the design.
Can I cancel or change my order?
Orders cannot be modified or canceled once placed unless we approve the request.
Do you accept returns or exchanges?
No, all sales are final due to the handmade nature of our products.
What if my package is lost or stolen?
Once shipped, we are not responsible for carrier issues. You will need to contact the shipping provider directly.
What if something arrives damaged?
Email us with photos and your order number. We’ll do our best to help.
How long does shipping take?
Shipping times vary and are not guaranteed. Processing time is separate from shipping time.
Do you restock items?
Some items may be one-of-a-kind. Follow us or join our mailing list for updates.
How can I contact you?
nora@sweetmarcel.com
